- The presenter says something offensive or improper – no censoring available
- Thorough briefing to presenter beforehand, ensure
they practice a variety of scenarios so that they
have experience in responding to questions/comments
and in reacting spontaneously - without resorting to
profanities, offensive language or insults.
- Add note to disclaimer provided at sign-up to say
that as the stream is live, it cannot be censored and
whilst effort will be made to try to avoid such
situations, users should be aware that mistakes can
- Prepare a PR strategy for responding when such
- Other participants make inappropriate responses or ask inappropriate questions, whether verbally or in a comment/question feed below the video
- Consider live-monitoring of comments, to cut any lines where verbal inappropriate comments are made, or to remove any written offensive comments under the video.
- Record usernames/email addresses/IP addresses of participants and block any users that make offensive comments from all future web participation.
- Add a note to disclaimer provided at sign-up stating that offensive language will not be tolerated and explaining the actions that will be taken against anyone breaching this policy.
- Add a note to disclaimer to state that the company cannot be responsible for the comments of external users and the fact that it has provided a platform for such comments does not mean that it endorses or supports such comments. .
- Defamatory statement made by any participant
- For internal: provide thorough training beforehand and make the speakers aware of any disciplinary measures that will be taken in the event such a statement is made.
- For external: Add a note to disclaimer to state that the company cannot be responsible for the comments of external users and the fact that it has provided a platform for such comments does not mean that it endorses or supports such comments.
- Take legal advice in case of a claim
- The presenter makes a factually incorrect statement and does not correct themselves during the live stream
- Prepare a PR strategy for responding to such a scenario. This would likely involve emailing a correction to everyone who signed up.
- Could be in breach of GDPR if processing participants’ personal data without informing them or processing for purposes that are incompatible with the purpose for which they were collected
- Add a link to the company’s privacy notice in the live stream sign-up form and make sure the privacy notice is updated to reflect all processing that relates to the live stream.
- Do not further process the personal data for unrelated purposes.
- Participant complains afterwards that they were not aware that their comments could be seen/heard by everyone else watching the stream
- Make this fact clear in the sign-up form and again at the beginning of the live stream.
- If the presenting company is a law firm/accountancy firm or similar, a viewer might
- Add a note in the disclaimer at sign-up to say that the company is not offering legal or other professional advice.